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Frequently Asked Questions
At 108 PET'S STORE, we offer a wide range of pet products including premium pet food, toys, grooming supplies, accessories, beds, and health products. Whether you have a dog, cat, bird, or other pets, we have everything your furry, scaly, or feathery friend needs to stay happy and healthy.
You can easily browse and purchase products directly from our online store. Simply select the items you want, add them to your cart, and proceed to checkout. We offer multiple payment methods for your convenience, including credit/debit cards and cash on delivery.
Yes, we offer free delivery for all orders over HKD $50 within Hong Kong. For orders under this amount, a small delivery fee will apply. We ensure prompt and safe delivery straight to your door.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy on unopened and unused products. Please refer to our Return Policy page for more details on how to initiate a return or exchange.
For any questions or assistance, you can reach out to us via email at petstore108@smeemail.com, or give us a call at +852-52714956. Our customer service team is always happy to help!
Yes, we cater to a variety of pets, including dogs, cats, birds, and small animals. We provide specialized products for each type of pet, ensuring your pet’s specific needs are met with the highest quality care.
Yes! Once your order has shipped, you’ll receive a tracking number to monitor your package’s journey. You can check the status of your order anytime by visiting our Order Tracking Page.